Returns & Replacements


What is the deadline for returning orders?

All products may be returned within 14 calendar days from the date of receipt of order.

What should I do if I want to return a product from my order?

If your order is within the deadline, contact via our RETURNS FORM. We will resolve the devolution in the shortest time possible, with the main objective satisfaction.

What I have to do if I bought the product by error or have changed your mind and want to return it?

No problem, we accept your return. In this case, the customer will pay shipping costs and when we have received and checked the condition of the goods and if all is OK, we will refund you the total order amount. You will need to contact us using our RETURNS FORM and the process begins immediately.

What I need to do if the product arrive defective or bad conditions?

Your satisfaction is the most important thing for our company. In this case, you will need to contact us through our RETURN FORM and we resolve immediatly your order incidence.

I've placed an order and don't arrive. What is the deadline to claim for it?

You can claim your order before 90 calendar days have passed from the day of your purchase.